Terms and Conditions


The purpose of these Conditions is to regulate access and the acquisition regime of the products provided by BODEGAS ALTO MONCAYO to the user through its website, constituting the legal framework that develops the contractual relationship. The products and contents will be those available to the User on the following Web page owned by BODEGAS ALTO MONCAYO, S.A. : https://bodegasaltomoncayo.com

For any claim you may contact: BODEGAS ALTO MONCAYO S.A. CIF: A50889955. Registration in the Commercial Registry of Zaragoza, volume 2727, folio 117, Sheet Z-30118 located at Ctra. CV 606 Borja a El Buste km 1.7. 50540 Borja. Saragossa
Or to the email address: tienda@bodegasaltomoncayo.com


These Conditions regulate the legal relationship derived from the contracting processes formalized by Users through the BODEGAS ALTO MONCAYO website. Users expressly accept full and unreserved adherence to these stipulations, in the version published in BODEGAS ALTO MONCAYO at the time the User initiates a contracting procedure for the product and/or content in which they are interested. Therefore, the User undertakes to carefully read the contract conditions each time he proceeds to contract a product, given that they may have been modified since the last time he accessed them.

By accepting these General Contracting Conditions, the User declares:

That is a person with the capacity to contract, of legal age.
That you have read and accept these general contracting conditions.

The User will always and in any case have access, prior to the start of the product contracting procedure, to the contracting conditions, which may be stored and/or reproduced on a durable medium.


BODEGAS ALTO MONCAYO may modify these stipulations whenever there is sufficient cause or reason to do so. It is understood that there is sufficient cause or reason for the modification, with an illustrative and non-limiting nature, when the purpose of the modification is:

  1. Expand the range or number of products made available to Users or improve existing ones.
  2. Modify, replace or update the prices of the products offered through the Website when it deems appropriate and making it visible on the Website.


The prices and rates applicable to the user’s contracting of the services will be those that appear on the website owned by BODEGAS ALTO MONCAYO https://bodegasaltomoncayo.com at the time the user accesses the specific service, and proceed to start the hiring process.

Prices and taxes applied:

The applicable prices are those that appear on the Website at the time the customer places their order. The price of the products that appear on the Website includes the corresponding Value Added Tax (VAT) depending on the product.

Credit card:



Delivery area

The sale of BODEGAS ALTO MONCAYO products is only available in the Iberian Peninsula and the Islands, Ceuta and Melilla. Delivery times are set between 1 and 3 business days from when the order is placed. The delivery time begins at 9 a.m. on the next business day after the order is confirmed.

Shipping costs

In the Peninsula, shipping costs will be free from a purchase of one hundred Euros (€100.00). Prices include VAT.
Outside the peninsula, shipping costs will have to be paid by the customer regardless of the purchase amount.

The rates detailed in this section include, in addition to the transportation of the ordered products, their packaging in boxes specially designed to transport bottles.


  • The prices and texts published on the page https://bodegasaltomoncayo.com are subject to variations without prior notice, including technical specifications.
  • It is the customer’s obligation to check the merchandise delivered to them.
  • The User accepts these General Conditions of Sale, which will remain accessible from the Website.
  • The contract is formalized in the Spanish language, in accordance with these Conditions.
  • The offers will have the validity specified in each case on the website.
  • The User may consult the essential characteristics of each product through its description on the Website.



The customer will have a maximum of 15 calendar days from receipt of the order to process its return, in accordance with applicable legislation. Once these 15 days have passed, BODEGAS ALTO MONCAYO will not accept said return.

To process a return, the user must contact BODEGAS ALTO MONCAYO at the phone number: +34 976 86 78 07, from where the necessary arrangements will be made, under the following conditions:

The product must be returned in its original packaging and condition, including proof of purchase and the product delivery note, as well as the reason for the return.
The return must be sent to BODEGAS ALTO MONCAYO located at Ctra. CV 606 Borja a El Buste km 1.7. 50540 Borja. Saragossa. The return costs will be assumed by the customer.


If the product is not in optimal conditions and/or presents a defect for reasons not attributable to the user, it may be returned within a maximum period of 15 calendar days from receipt of the order, proceeding to replace it. The user will have the right to claim, and be delivered, an identical product, in perfect condition. In the event that the product is not available, the company will refund the amount that the customer has paid, including shipping costs, according to the payment method used in the purchase.

In the specific case of defective products, or that do not correspond to the order placed by the customer, the customer will not have to bear the costs of returning said products.


As long as the user has complied with the aforementioned conditions, Bodegas Borsao will proceed to refund the price paid, corresponding to the products returned by the user. In case of return due to withdrawal, BODEGAS ALTO MONCAYO will not cover the shipping or return costs.

If the user does not comply with the requirements included in these General Conditions, he or she will not have the right to a refund of any amount.

If it is a partial return, the user will be refunded the corresponding amount for the returned products.

BODEGAS ALTO MONCAYO will proceed to return the order using the same payment method used by the user for the purchase, or if this is not possible, by one chosen by the winery that guarantees the user’s indemnity, within a period of 20 days. from the collection of the product and after the relevant verification of the condition of said product.